City of Centennial: ERP
January 30, 2018
In June of 2017, the City of Centennial retained ThirdWave Corporation for consulting services to support the procurement of the City's Enterprise Resource Planning (ERP) system. The scope of work included business requirements, technical requirements, business process documentation, RFP development, vendor evaluation criteria, vendor selection for demonstrations and contract review and negotiations.
The City had experience the professionalism and the value of ThirdWave's Rapid Workflow workshops in 2015 when ThirdWave supported the City in the efforts to create an IT Strategic Plan. What has impressed the City during the ERP project is the breadth of knowledge and expertise that ThirdWave has regarding ERP systems. The insights provided by ThirdWave had not only allowed the project to keep moving forward, but provided a level of comfort to all stakeholders that participated in the project.
Additionally, the project would not have maintained the aggressive schedule that was laid out by the City without the project management and facilitation skills demonstrated by Roy Hernandez. As challenges came up Mr. Hernandez was true thought partner with the City, and helped develop creative ways to keep the project on track to meet the major milestones.
ThirdWave had a direct impact on the support the City project manager received from the departments and executive management of the City.
It was a stroke of luck to have found ThirdWave during the IT Strategic Plan project, and their knowledge, professionalism and integrity was critical to the success of Centennial's ERP project.
Mitch Meier
Manager of Enterprise Services
City of Centennial
City of Costa Mesa: Oracle ERP
June 4, 2026
To Whom It May Concern:
It is my privilege to recommend ThirdWave Corporation based on our successful partnership and their exceptional performance on several strategic initiatives for the City of Costa Mesa. Throughout our engagement, ThirdWave consistently demonstrated outstanding professionalism, technical expertise, and a commitment to delivering quality results that exceeded our expectations.
ThirdWave was initially retained to develop the draft Statement of Work for the City's Enterprise Resource Planning (ERP) project. Their extensive knowledge of ERP systems and ability to quickly understand our existing business processes were instrumental in creating a comprehensive and well-structured Statement of Work. Their team took the time to engage with stakeholders across the organization, ensuring that operational requirements and business needs were accurately documented and incorporated into our procurement process.
In addition to developing the ERP Statement of Work, ThirdWave assisted the City throughout the vendor evaluation process, including the down-selection of vendors, coordination and facilitation of software demonstrations, and support through contract negotiations. Their guidance and expertise provided tremendous value and helped ensure that the city remained focused on selecting the solution that best aligned with our organizational objectives and operational requirements.
One of Third Wave’s greatest strengths is their Rapid Workflow process. Prior to our ERP initiative, I contracted with ThirdWave to develop a comprehensive five-year Information Technology Strategic Plan for the City. This highly detailed project included Business Process Workflows for all departments throughout the organization. The resulting documentation has become an invaluable resource and will significantly support future ERP and other department business implementation efforts by providing vendors with a clear understanding of our operational workflows, ensuring that proposed solutions align with our established business processes. The quality and value of this work were further demonstrated when the City Council approved funding to implement the strategic plan over the five years.
The success of these projects is due in large part to the outstanding leadership and project management provided by Aymee Barajas, project manager. Aymee consistently demonstrated exceptional organizational skills, responsiveness, and attention to detail while effectively managing project schedules, stakeholder communications, budget and deliverables. Her ability to keep complex projects moving forward while maintaining strong relationships with City staff was truly impressive.
Additionally, Roy Hernandez, Principal of ThirdWave Corporation, has been an absolute joy to work with. His leadership, professionalism, and commitment to client success are evident in every aspect of the firm's work. Roy is highly accommodating, responsive, and dedicated to ensuring that project objectives are achieved while fostering a collaborative and positive working environment.
Based on our experience, we would absolutely consider ThirdWave for future projects and would not hesitate to recommend them to other organizations seeking expertise in ERP consulting, strategic planning, business process analysis, project management, and organizational transformation initiatives. ThirdWave has consistently delivered exceptional value and has proven to be a trusted partner to the City of Costa Mesa.
It is my privilege to recommend ThirdWave Corporation for your project. I am confident that their expertise, professionalism, and commitment to excellence will contribute significantly to the success of any organization they serve.
Sincerely,
Steven Ely
Information Technology Director
City of Costa Mesa
City of Costa Mesa: Oracle Financials
May 5, 1997
I have reviewed the deliverables provided to the City. We are pleased both with the documentation provided and the excellent services provided by you in this project. I have included copies of the sign off pages from the deliverables.
The deliverables established in initial meetings with Roy and you have been completed. We again thank you for your dedication and involvement in making the necessary tasks take place to configure our databases and train our staff in Oracle Enterprise Manager.
Gerald L. Verwolf
Project Manager
City of Costa Mesa
City of Indio: Information Technology Assessment and Strategic Plan
October 2, 2020
Roy,
I truly appreciate you and your staff doing this, you guys are awesome. Thank you.
Ian Cozens
Director of IT
City of Indio
City of Fairfield: Tyler Land Management System Implementation
The City of Fairfield had a great experience working with Roy Hernandez and his team at ThirdWave on our Enterprise License and Permitting application, EnerGov.
From the start, ThirdWave demonstrated expertise by helping us set the right direction and preparing us thoroughly for the technical build. Their team skillfully conducted requirements workshops, resulting in comprehensive technical specifications, interface listings, and requirements documents.
Roy and his team consistently delivered high-quality work, ensuring the project progressed on schedule and met our deadlines. Their project management was seamless, keeping the engagement organized and aligned with our goals.
A standout aspect of ThirdWave’s approach was their use of the Rapid Workflow® methodology during our process documentation sessions. Roy’s guidance was fluid and clear, and his skill in leading Rapid Workflow® sessions was invaluable. He effectively taught our staff how to apply this methodology to document business, technical, and functional solution requirements, greatly enhancing our team’s capabilities.
ThirdWave not only delivered their services on schedule and within budget but also exceeded the scope of work to ensure that the City received clear documentation, accurate feedback, and high-quality analysis supporting each phase of the project.
We recommend Roy Hernandez and his team at ThirdWave. Their dedication, expertise, and commitment to quality made a significant positive impact on our project, and we are grateful for their support.
Thanks,
Shawn Smith
Senior Management Analyst
Information Technology Department
City of Fairfield
County of Marin: Property Tax System Requirements
May 7, 2025
To whom it may concern,
I was very impressed with the experience and the approach that ThirdWave brought to mapping our property tax business processes, particularly the effective engagement with our subject matter experts and the highly detailed process maps and impact assessments that were produced through that engagement.
Many of the process maps I see from other sources, do not have the level of detail around inputs, outputs and inter-dependencies, but ThirdWave was able to solicit and document detailed information from our SMEs which added tremendous value to the final business process maps.
In addition to using the process maps to inform the business system requirements for the property tax system RFP, we are also using them as training tools for staff development. Overall, it was good investment of time and resources.
Thank you for lending your patience and expertise to the project. It was a pleasure working with you and your team right from the start.
Sandra Kacharos
Assistant Director of Finance
County of Marin
415-473-6177
sandra.kacharos@marincounty.gov
Helix Water District: ERP RFP & Procurement
May 14, 2014
In April 2013, the Helix Water District retained ThirdWave Corporation for consulting services to support the procurement of the District’s Enterprise Resource Planning (ERP) and Enterprise Content Management (ECM) systems. The scope of work for consulting services included: business needs assessment, development of business process documentation and technical requirements, enterprise software RFP development and detailed specifications, evaluation and selection of ERP solutions, and contract negotiations and review.
While the District was impressed with ThirdWave’s breadth of experience related to business needs assessment and business process documentation, we selected ThirdWave due to their interpersonal skills including effective communication. We knew that we would be relying on this consultant to help the District move forward with a very risky and challenging project and we knew we wanted a firm that had the skills and abilities to help mitigate risk and ensure a successful implementation. We found that firm in ThirdWave. The team has a strong track record, is very experienced , has strong communication and organization skills and the ability to effectively implement the District’s scope of work.
ThirdWave’s project management skills and value added have allowed the District’s project to stay on track. ThirdWave’s experience and their Rapid Workflow methodology made it easy to document our business processes. We achieved huge results faster than we could have imagined. Roy Hernandez is a skilled facilitator that understands how to effectively and respectfully ask questions to gain the important details to chart out our business processes. The team enjoyed working with Mr. Hernandez because he is personable and quickly understands the unique aspects of the District’s business. Mr. Hernandez knows how to use his Rapid Workflow methodology to gather key information about our business processes which helped in developing a clear statement of work for the RFP for the ERP/ECM systems.
Mr. Hernandez has a vast knowledge about government procurement processes which helped the District to develop a detailed and objective process to procure the ERP/ECM systems.
ThirdWave has provided invaluable advice and guidance on the procurement of the ERP/ECM systems. They have the breadth of experience which has helped to ask the key questions during the vendor presentations. We are pleased with the results and the excellent consulting services that Third Wave has provided. We highly recommend Third Wave for ERP procurement and business needs assessment.
We are fortunate to have found Third Wave with their depth of knowledge, strong communication and interpersonal skills, as well as high integrity.
Lisa Stoia
Finance Director
Helix Water District
Los Angeles World Airports: Purchasing BPR
The whole project went very smoothly and was a fun one with which to be involved, largely thanks to ThirdWave’s “can do” attitude and intelligent enthusiasm. Roy, Sergio and the other staff participants were always very responsive, and we had a lot of last-minute requests for help from them. I believe LAWA got far more out of the project than we expected. Thank you!
S. McTigue
BPR Project Manager
Strategic Planning
Los Angeles World Airports
Southern California Association of Governments
December 16, 2024
To Whom It May Concern,
I am pleased to recommend ThirdWave Corporation for their exemplary work during our recent HRIS Discovery and Planning Project. Their professionalism, expertise, and proprietary methodologies ensured that the project was completed successfully and positioned our organization strongly for future HRIS implementation.
ThirdWave Corporation utilized their proprietary Rapid Workflow® methodology and workshops to conduct a comprehensive as-is and to-be analysis of our current state systems and processes. Their approach was both systematic and efficient, ensuring that all key stakeholders were engaged and that every aspect of our HRIS requirements was meticulously evaluated.
In addition, the team’s deep knowledge of ERP systems and their commitment to project management excellence were evident throughout the engagement. They consistently met deadlines, communicated effectively, and adapted their strategies to align with our organization’s priorities and constraints.
Their work has placed us in an excellent position to execute the next phase of our HRIS journey efficiently and effectively. I am confident that their methodologies and expertise would bring significant value to any organization seeking similar services.
I highly recommend ThirdWave Corporation for their expertise, innovative methodologies, and dedication to delivering high-quality outcomes.
Regards,
Sana Gautam
Department Manager
Enterprise Project and Portfolio Management, IT
Southern California Association of Governments
213.236.1965
gautam@scag.ca.gov