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City of Berkeley Redesigns its Website to Offer an Extraordinary Customer Experience

November 30, 2016

The City of Berkeley has retained E-Government pioneer ThirdWave Corp to carry out a city website redesign engagement. The goal of the project is to assess the City’s website/intranet and provide recommendations for producing a contemporary design reflecting state-of-the-practice/award winning government websites.

A highly participatory process will be used to gather input for the redesign. ThirdWave’s comprehensive redesign methodology will employ online surveys, staff workshops, focus groups with Council members and the public at large. The project will provide recommendations and technical requirements for leveraging web technologies to provide the Berkeley community a superior online experience and extraordinary online services. A secondary objective is to provide a specification the City can incorporate into an RFP for retaining a vendor to execute the website redesign.

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