Artificial Intelligence

ThirdWave assists government agencies in assessing, planning, and developing roadmaps for these technologies to support digital transformation, improve service delivery, streamline operations, strengthen workforce capabilities, and deliver more responsive and cost-effective public services, as listed below:​

• Implement AI-powered chatbots to provide residents and employees with 24/7 access to information and routine services.

• Implement robotic process automation to streamline high-volume, rules-based business processes across City departments.

• Identify repetitive manual processes that are suitable for automation and prioritize them based on expected business value and return on investment.

• Expand virtual reality training for emergency response, safety, and operational readiness.

• Evaluate augmented reality solutions to improve field operations, infrastructure maintenance, and asset management.

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