Artificial Intelligence

Smarter Decision-Making & Improved Services

ThirdWave’s AI Advisory Services

ThirdWave assesses, recommends, and develops strategic roadmaps that help government agencies effectively leverage emerging technologies, including chatbots, augmented and virtual reality (AR/VR), and robotic process automation (RPA). These technologies can improve service delivery, increase operational efficiency, reduce costs, and enhance the experience of both employees and the public. The following examples illustrate how these solutions can be incorporated into an IT Strategic Plan or technology roadmap.

Common Municipal Use Cases of AI

Community Development

• Permit application intake

• Building inspection scheduling

• Plan review workflows

• Development project status updates

• Zoning assistance chatbot

Public Works

• Work order automation

• Asset maintenance scheduling

• Infrastructure visualization

• Citizen service request routing

Finance

• Invoice matching

• Accounts payable automation

• Budget reporting

• Vendor onboarding

• Purchasing approvals

Human Resources

• Employee onboarding

• Benefits questions chatbot

• Leave request processing

• Recruitment assistance

Information Technology

• Password reset chatbot

• Automated account provisioning

• Software inventory updates

• Knowledge base assistant

Police and Fire

• Incident report automation

• Evidence tracking

• Emergency response exercises

• Public information chatbot

Utilities

• Customer billing inquiries

• Meter reading validation

• Service request automation

• Leak reporting

• Field maintenance assistance using AR

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