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Thought Leadership, Exceptional Performance & Results Since 1987


Rapid Workflow ®

Guarantee your business process analysis results in transformational change ThirdWave is the innovator of the only patented government Business Process Improvement method in the US, unlike Six Sigma/Lean. With 4,000 workshops for 300+ clients over 33 years, our expertise is unmatched.

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ThirdWave is a full-service Management Advisory / Systems Integration firm. We have a 34+ year track record of success with government clients. Our philosophy is based on a simple premise: we are acutely focused on the intelligent use of technology to enhance the operational effectiveness of our customers.
Working in a S.W.A.T. team fashion, we have an impressive body of work encompassing 700 engagements. We have helped more than 300 city, county, state and federal agencies achieve success and transformational change. Our company motto is based on an impassioned commitment to our clients: "No excuses, just results!" We look forward to becoming your trusted partner!


Digital Strategic Plans

Ensure your Digital Strategic Plan is comprehensive, thorough and provides sound recommendations resulting in transformational change. We offer an unmatched body of work, 162 DSPs over three decades: 98.4% funded and implemented. We are a nationally recognized expert  with DSPs.

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ERP Evaluation / Selection

Get assistance selecting and implementing ERP solutions based on optimized business processes, requirements, organization size and implementation budget. Although 80% of ERP implementations fail to deliver desired results (Gartner), 100% of ThirdWave’s ERP projects have been highly successful. Read More


Procurement Assistance

Simplify the daunting task of procuring Information Technologies and enterprise systems. ThirdWave offers our proven approach in RFP development, solicitation facilitation and contract negotiation to ensure the selection and implementation of strategic systems are successful and at the right price.  

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Content Management 

Guarantee the lifecycle and security of your documents/records including creation, storage, archiving and dispositioning. As a recipient of Southern California AIIM, National and International AIIM awards, our expertise positions  ThirdWave at the forefront of the ECMS industry. Read More


Project Management 

Ensure your projects are successfully delivered on time, on budget, with the desired outcomes. ThirdWave offers 34 years of experience employing rigorous PMBOK methods on 350 IT projects ranging from $100,000 to $10,000,000. We provide seasoned PMs for your projects of any size. Read More


Smart Cities / E-Gov

Use communications technology to enhance livability, workability, and sustainability. ThirdWave has been a thought leader of E-Gov solutions since 1995. Since then, we have assisted our clients take innovative steps to leverage Smart Cities, and IoT technologies to focus on high-value service delivery solutions. Read More


Educational Services

Increase your staff skills and maximize productivity. ThirdWave provides professional training in a number of key areas: ThirdWave’s patented Rapid Workflow® Process Improvement, Tech Requirements Definition, RFP Development, Project Management, and customer service training for IT Help Desks. Read More


GIS Services

Facilitate access to your enterprise spatial data for your organization and the public. ThirdWave has a long track record assisting public sector clients with GIS solutions. ThirdWave’s professional services include GIS Strategic Planning, professional GIS Staff Outsourcing, and GIS web app development. Read More

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      The IT Strategic Plan offered by ThirdWave is different than a typical IT Strategic Plan in that it produces actionable projects and initiatives centered on delivering value to the departments/agencies of your organization. The Rapid Workflows will be one of the most valuable artifacts produced because it shows the current state of your business processes from end-to-end and is a necessary step in any business process transformation.
We wish we could hire Roy and ThirdWave to be on staff with our City permanently. Since the original engagement we have brought ThirdWave back to conduct additional Rapid Workflow sessions and help our customers define their requirements before acquiring technology solutions.

Phillip Leclair, Chief Information Officer 
City of Pasadena

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      ThirdWave is a highly qualified firm with an extraordinary track record of accomplishment.


The Rapid Work methodology used by ThirdWave is an enormously effective and industry accepted methodology that our City staff experienced as very logical in drawing out needs, exploring requirements, and identifying constraints.


This structured approach sounds good on paper, but when matched with the deft execution exhibited by the ThirdWave team, and Roy in particular, wonderfully achieved the goals of being responsive to the City’s specific needs and facilitating the participatory process we strived to create.


Haney Mustafa, Project Manager
City of Santa Ana

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