Thought Leadership, Exceptional Performance & Results Since 1987

ThirdWave is a full service Management Consulting / Systems Integration firm. We have a 33+ year track record of success with government and Fortune 500 clients. Our philosophy is based on a simple premise: we are more concerned with the effective use of Strategic Business Technologies than technology itself. 
Working in a S.W.A.T. team fashion, we have an impressive body of work encompassing 700 engagements. We have helped more than 200 city, county, state and federal agencies achieve transformational change. 
Our company motto is based on an impassioned commitment to our clients:

"No excuses, just results!" We look forward to working with you!



Rapid Workflow ®

ThirdWave is the innovator of the only patented government Business Process Improvement method in the US. Unlike Six Sigma and Lean (developed for manufacturing), Rapid Workflow® was developed for government. With 4,000 workshops for 300+ city, county, state and federal agencies over 33 years, our Rapid Workflow®  method and expertise is unmatched in the US/Canada.


Procurement Assistance

The procurement of enterprise systems can be a daunting task. Given the significant financial investments, these projects have considerable risk. ThirdWave offers our proven approach in RFP development, solicitation facilitation and contract negotiation. We produce detailed specifications to ensure the selection and implementation of strategic systems - at the right price.  


Smart Cities / E-Gov

ThirdWave has been a thought leader of E-Gov solutions since the onset of the Internet. In 1995 we were the first in the US to deploy several government online service delivery apps at the City of Las Vegas in 1997. Since then, we have assisted our clients take innovative steps to leverage web technologies. Our focus has been on high-value web-enabled service delivery solutions. 



ThirdWave has a long track record assisting public sector clients with their GIS. ThirdWave’s professional services include GIS Strategic Planning and professional GIS Staff Outsourcing. Other products include providing application programming, GIS web-enabled application development, and the deployment of enterprise-wide GIS application, documentation, and integration. 


Strategic Planning

ThirdWave is a nationally recognized expert in IT Strategic Planning (ITSP). We have carried out 154 ITSPs over three decades: 151 of these have been funded and implemented. This 98% success rate is unparalleled in the US IT industry. The average success rate for other firms hovers around 50%. Our ITSPs are consistently recognized as comprehensive and exceptional by our clients.


Content Management 

As the proud recipient of Southern California AIIM, National AIIM and AIIM International awards, our expertise and accomplishments place ThirdWave at the forefront of the ECMS industry. We have earned a reputation for extraordinary performance in the areas of content management strategic ECMS planning, workflow automation, and content/records management for government.


Educational Services

ThirdWave provides professionally designed training in a number of areas.  Our courseware includes: Certification on ThirdWave’s patented Rapid Workflow® Business Process Improvement, IT Requirements Definition, RFP Development, Project Management 101 Essentials for Project Managers and IT Professionals, and Extraordinary Customer Service for IT Help Desks.



ThirdWave has a rare body of work and proven success with ERP engagements, e.g., assessments, business process improvement, requirements, implementations, integrations, and implementation project management ranging from $800K to $9,000K. Although 80% of ERP implementations fail to deliver desired results (Gartner),100% of ThirdWave’s ERP projects have been highly successful.



Project Management Office

One reason for the failure of IT projects is a lack of project management best practices. ThirdWave offers 33 years of experience employing rigorous PMBOK methods on 350 IT projects ranging from $100,000 to $10,000,000. Our clients have benefited by mitigating risk, deploying IT on schedule and budget, while achieving a return on their investment.



Systems Integration

Our SI experience spans IT consulting, enterprise applications development, and integration of a variety of platforms. ThirdWave has worked on every major hardware platform, Operating System and Database engine in the IT industry. We have added value to our clients’ systems, e.g., interfacing web applications to ERP systems, and Permitting Systems with GIS, and so on.

       The IT Strategic Plan offered by ThirdWave is different than a typical IT Strategic Plan in that it produces actionable projects and initiatives centered on delivering value to the departments/agencies of your organization. The Rapid Workflows will be one of the most valuable artifacts produced because it shows the current state of your business processes from end-to-end and is a necessary step in any business process transformation.
We wish we could hire Roy and ThirdWave to be on staff with our City permanently. Since the original engagement we have brought ThirdWave back to conduct additional Rapid Workflow sessions and help our customers define their requirements before acquiring technology solutions.


Phillip Leclair, Chief Information Officer 
City of Pasadena


       ThirdWave is a highly qualified firm with an extraordinary track record of accomplishment. The Rapid Work methodology used by ThirdWave is an enormously effective and industry accepted methodology that our City staff experienced as very logical in drawing out needs, exploring requirements, and identifying constraints. This structured approach sounds good on paper, but when matched with the deft execution exhibited by the ThirdWave team, and Roy in particular, wonderfully achieved the goals of being responsive to the City’s specific needs and facilitating the participatory process we strived to create.


Haney Mustafa, Project Manager
City of Santa Ana

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